At Broad River Electric Cooperative, we take pride in the service we provide. We wish the power could stay on all the time. But that is not possible. Often the power goes out during a storm.
In most cases, we can restore power in a short time. Once in a while, however, there is an ice storm, tornado, tropical storm, or hurricane that comes through our area and creates huge amounts of damage. In these cases, it may take us a lot longer to restore power. It's a good idea for you to keep some emergency items on hand, especially during hurricane season. Here are some precautions you might want to take and a list of things you might want to have in your home in the case of an extended outage.
In a power emergency, you'll want to report outages to us as quickly as possible.
Reporting an Outage
Cherokee County……………………… 864-489-5738
All other Counties…………………….. 866-COOP-OUT (866-266-7688)
MESSAGE - Leave a message if you have known facts about the cause or problem.
CALLER ID - You are identified by your caller ID or phone number listed in our records.
KEEP CALLING - If lines are busy continue to call until you get through.
HERE ARE SOME OTHER OUTAGE REPORTING TIPS
- It is important for you to keep a current phone number on file and this should be the number you will be calling from to report the outage.
- If you are calling from another location you will be prompted to enter the number of the service you are reporting.
- During the call you are given the opportunity to report the known cause of the outage if necessary.
- Remember, during an outage cordless phones require power and will be useless in reporting the outage.Please keep an older analog type phone connected to your home or a cell phone with the number listed in our files for emergency.
- If the outage you are reporting extends beyond two hours call hourly for the system to confirm that your outage is still valid.
- Have laptops and cell phones fully charged before potential power outages, they may be your only lines of communication.
- Make sure you’re connected! In addition to our outage system, members can relay outages, downed lines, or any other concerns through Broad River’s social networks facebook (facebook.com/BroadRiverCoop) and twitter (twitter.com/BroadRiverCoop). Broad River will also use these networks to communicate the status of outages.